Placing an order is very simple: to find the right product, use the site navigation. On the top panel there are sections by category - by clicking on the category, you will see a drop-down menu with product groups.
Click on the desired group and you will be taken to the page where the products you are interested in are collected.
r> Select the desired product and go to its page by clicking on the image. On the product page you will see images of its details and rear view, as well as a description of the composition. Carefully read the characteristics of the product and select the desired size. After that, click on the "Add to cart" button and then "Go to cart".
To continue shopping, use navigation again. To remove unnecessary items from the trash, click on the "Delete" button, which is located on the right. Confirm the deletion.To place an order, click on the "Place an order" button. Next, you will see a menu of three sections: method of receipt, payment method and confirmation.
On the "Method of receipt" page, fill in all the necessary items. You can specify a new address or select it from the saved addresses if you have already made purchases on YANINACOUTURE.COM . You can also choose the "Pickup" option, which is available from the store in Moscow.
Click the "Continue" button.On the "Payment method" page, select the most convenient payment method for you (in cash, by bank card on the website or by courier, via PayPal) and click "Continue". On the "Confirmation" page, please check your order. If necessary, specify comments to the order. Then click the "Place an order" button.
No. You can place an order without registering in your personal account.
Go to your personal account. Enter your email address and click on the link "Forgot your password?", then click "Restore password". You will receive an email with a new password to the previously specified address.
The product in the basket is not reserved. The product is reserved only after placing an order.
After placing an order, you will receive an email and SMS confirmation that the order has been accepted for processing. You can check the order status in your personal account.
Each order is prepared for shipment as quickly as possible. If you decide to make changes or cancel an order, please immediately contact the customer service of the online store at phone # +7 (495) 629-51-06. Unfortunately, we cannot always add new products to an already completed order, but we will be ready to help you with making a new purchase.
We offer you several convenient and secure ways to pay for your order:
Online payment by bank card on the website via PayU or Cloudpayments systems;
Cash or bank card to the courier upon receipt of the order.
Unfortunately, this is technically impossible.
In this case, you need to contact the support service of our online store yaninacouture.com by calling +7 (495) 629-51-06 Monday to Friday from 10:00 to 19:00 Moscow time. Our experts are always happy to help you!
Orders are delivered within 1 - 7 working days.
You can find out the exact terms and cost in the "Delivery" section
The cost of delivery in Moscow is 800 rubles, Delivery in the Moscow region, St. Petersburg and Leningrad region is 1200 rubles. The terms of delivery to other regions can be found here.
Please note that during the seasonal discounts (SALE), the terms of delivery may be changed. Detailed conditions are published in the "Delivery" section.
Yes, you can pick up the order at the pick-up point in Moscow:
- Online boutique YANINA COUTURE at the address Moscow, Tverskaya str., 6, building 6
Customs duty is not paid upon delivery within the territory of the Russian Federation and the countries of the Customs Union. For the CIS countries, you can find out the amount and rules of payment of customs duty by calling us at +7 (495) 629-51-06.
Yes, to do this, you need to specify him as the recipient of the order.
Yes, you can cancel the order. To do this, contact our support service YANINACOUTURE.COM by phone +7 (495) 974-33-46.
You can return or exchange an item of proper quality within 7 calendar days after its delivery. The product must retain its original appearance, factory labels, including a key (control and identification mark) on fur products, blouses and jackets, seals and original packaging. Detailed information about the return procedure can be found in the section “Exchange and refund”.
The transfer of funds is carried out within 10 working days from the date of receipt of the goods to the warehouse in the presence of a correctly completed application for the return of the goods. The term of crediting funds for non-cash transfer depends on the internal regulations of the recipient bank.
in the showroom
You can book an appointment in the showroom on Tverskaya Street to view our collections and receive specialized service from our staff.
This service is free and is only available for BASIC and DEMI COUTURE collections. You can find out about the purchase of YANINA COUTURE products only by phone: 8 (495) 629 51 06