You can return the product that has retained its original appearance within 14 calendar days after delivery. The original packaging, factory labels and seals must be preserved for the return.
In order to exchange the clothing, you need to order a new product on our website and issue a refund of the unsuitable one..
The return of the goods is possible if the specified product was not in use, its presentation, consumer properties, factory labels, including the KEYES (control and identification mark) on fur products, blouses and jackets, as well as the original packaging are preserved.
If a dispute arises about the fact of the use of the goods and the safety of its presentation, an independent examination of the goods is carried out.
To make a refund, contact us by phone:
Online store: +7-495-974-33-46 (Moscow)
+7 929 545-87-17 (WhatsApp/Telegram)
Our consultant will send you a refund application form and also ask for a copy of your passport.
in the showroom
You can book an appointment in the showroom on Tverskaya Street to view our collections and receive specialized service from our staff.
This service is free and is only available for BASIC and DEMI COUTURE collections. You can find out about the purchase of YANINA COUTURE products only by phone: 8 (495) 629 51 06